Welcome to The Renew Routine —

Your Guide to Our Policies & Procedures


We believe time is a gift to everyone — both client and service provider!

Here’s a simple breakdown how we honor time at Renew —

  • Same-day cancellations or rescheduling will result in a half-service charge for spa services and/or $50 missed appointment fee for medical spa services.

  • If you've purchased a package and miss a session, that will result in a $25 missed appointment fee.

  • All appointments will be reserved with a credit card. 

We value your business and appreciate your understanding! 

Massage Policies & Code of Ethics (For Kendra Maes, LMT)

Statement of Policy

  • My massage services are strictly non-sexual.

  • It is important to understand that I will not diagnose nor “treat” clients. I am not trained in nor practice, Physical Therapy, Chiropractic’s, Osteopathy, Psychotherapy, or medical sciences. If appropriate, I will make referrals when I feel you may benefit from a particular expertise.

  • I can reserve the right to refuse or discontinue service at any time, for any reason, in an effort to ensure the safety of my clients and myself. Full payment will still be collected.


There may be situations when I believe it is in your best interest to consult a physician, or other health care professional, before receiving massage. In such a case, I will explain the situation and why I believe the consultation is necessary. At other times, I may complete a massage session and recommend you consult with a health care professional afterwards.


If you are feeling ill or think you may be experiencing the onset of symptoms, please call 24-hours before your scheduled appointment. It is often in both the client’s and therapist’s best interest to reschedule appointments in this case.

Likewise, please understand if we call you to reschedule because the therapist may be feeling ill. This will help to keep us all healthy!

Late Appointments

In general, your massage appointment begins at your scheduled appointment time. If you are running late, kindly take a moment to call. It is important to us to respect the appointment time of all clients, yourself included. If you are late we may have to cut your appointment short but will still expect payment for the full scheduled session. If you are more than 10 minutes late without contacting us, you will be considered a “no show.”

Your Massage Experience

Your massage therapy session should be a comfortable, relaxing, safe experience. The stated policies and procedures are merely a means to that end. They are written to encourage understanding of massage therapy and to meld the expectations of both client and massage therapist. If you have any questions or comments regarding the policies, please bring them to our attention so we may discuss them.

If you have any other questions or comments about massage therapy, or the massage therapy experience, please feel free to ask. Educating clients is an important part of our job.

Most importantly, enjoy your massage!

How to prepare for your Massage Session

  • Breathe

Remember to breathe! It can be tempting to tense up when your Therapist is working on a rigid area, or bad knot. Try not to do this! It is crucial that you are concentrating on your breathing fully and deeply when difficult areas are being worked on. This allows your body to receive more oxygen and blood supply to aid in tense muscles. All sessions are a judgement-free zone. It’s sometimes hard to enjoy peace and quiet for yourself but remember it is your time to relax and rejuvenate.

  • Water

It is especially important to hydrate pre and post massage. Just like a workout your muscles can become dehydrated during your massage. Drinking plenty of water before and after your massage session is extremely helpful in easing possible headaches, preventing dehydration, and fueling your body’s muscle tissue with oxygen — along with removing metabolic waste and toxins that can accumulate in your body.

  • Timing

There’s no perfect time to schedule a massage session, however, you still want to consider the time of your appointment. Think about what makes sense for you and your schedule. Looking to eliminate stress from life or the workplace, consider scheduling your session after you’re off the clock. Some may want to start off the day tension free and rejuvenated (this is fine as well). You know your body best so trust your instincts!

  • Eating Right Before You Session

As massage may sometimes stimulate digestion; it is not recommended to starve yourself in the preceding hours before massage — we would not want you to feel dizzy or light headed. Eating lightly one to two hours before a massage will allow for digestion while not making you feel uncomfortable or full.

  • One Session Every Few Years Isn't Going to Do Much

With massage “less is more” does NOT apply. Though one massage can certainly help, your body will endure the greatest benefits over time with consistent massage. You should consider massage therapy as part of a long term wellness routine. The pain and tightness in your muscles may never totally be worked out as you’re constantly living, breathing, and moving your body. But getting your body’s muscles lengthened and loosened as a tune-up can dramatically help diminish injury.

  • If You Feel Any Soreness, Treat It

It is normal for your muscles to feel a little sore. Light stretching and ice is a nice touch to lessen soreness after a massage.

  • It Shouldn't Hurt

Sometimes there can be a slight pain in stretching or having tight or tense muscles worked on, but relaxation is key! Be sure to communicate with your therapist if something hurts and is causing you to be uncomfortable.